WOWCASE Care Promise
Every WOWCASE is personalized and made especially for you. We want you to feel confident about your order, and we are here to help if something is not right when it arrives.
This policy applies to purchases made through the WOWCASE website. It supplements our Terms of Service, Privacy Policy, and Shipping Information. Where required by law, your statutory consumer rights remain unaffected.
Review Your Design Before Ordering
The design shown in the WOWCASE editor is your final digital preview. Before placing your order, carefully review your phone model, uploaded photos, cropping, size, placement, colors, shipping address, and contact information.
We do not send a separate proof after checkout. Minor differences in color, scale, placement, and finish may occur due to screen settings, printing processes, materials, and normal production tolerances.
Changes and Cancellations
Each WOWCASE is made to order, and production may begin shortly after checkout.
Once an order has been placed, the design, uploaded photos, phone model, product options, and other order details cannot be changed. Customized orders cannot be canceled after they are placed.
WOWCASE may refuse or cancel an order if submitted content may violate applicable law, third-party rights, or our content standards. Any payment treatment will be handled in accordance with applicable law and our Terms of Service.
Personalized Products
Because WOWCASE products are customized and made to order, we do not accept returns, exchanges, or refunds for non-quality-related reasons, including:
● changing your mind;
● ordering the wrong phone model or product option;
● uploading the wrong photo or submitting an incorrect design;
● dissatisfaction with a design that matches the editor preview;
● minor color differences between a screen and the printed product;
● personal preference regarding size, placement, color, or appearance.
This limitation does not affect any rights that cannot be excluded under applicable law.
Contact Us Within 7 Days
If your order arrives damaged, defective, incorrect, or with another potential quality issue, email service@7sgood.com within 7 days after delivery.
Please include:
● your order number;
● a clear description of the issue;
● clear photos or video showing the entire product and the problem;
● a photo of the packaging and shipping label when the issue may be related to delivery.
Keep the product, original packaging, and shipping label until our review is complete.
Missing or unclear information may delay our ability to evaluate your request.
Issues That May Be Eligible
Assistance may be available when:
● the product arrived damaged;
● the product has a clear manufacturing defect;
● you received an incorrect product even though your order details were correct;
● the finished product materially differs from the confirmed order for reasons not caused by information or content submitted by you.
Eligibility is determined after WOWCASE reviews the order details and supporting evidence.
Issues Not Covered
The WOWCASE Care Promise does not cover:
● normal wear and tear, scratches, aging, fading, staining, or deterioration;
● damage caused by drops, impact, misuse, improper installation, cleaning, storage, or care;
● damage caused by a phone, charger, accessory, or other third-party product;
● unauthorized repairs, alterations, or modifications;
● incorrect phone models, photos, text, addresses, or design choices submitted by the customer;
● low-resolution, blurry, compressed, or unsuitable uploaded images;
● reasonable differences between the editor preview and physical product;
● requests submitted more than 7 days after delivery;
● loss or damage occurring after successful delivery;
● non-quality-related preference or change-of-mind requests.
How We Resolve Eligible Issues
Our customer support team will review the order information, evidence, product condition, and severity of the issue.
Depending on the circumstances, WOWCASE may provide product guidance, offer a coupon, or arrange a replacement for a particularly serious eligible issue.
The appropriate resolution is determined by WOWCASE after review. An approved replacement will generally use the same product and design. If the original product is unavailable, we will contact you about an appropriate alternative.
Unless required by applicable law, customers may not select a refund or replacement in place of the resolution offered after review.
Replacement Orders
An approved replacement:
● is limited to one replacement for the accepted claim unless applicable law requires otherwise;
● cannot be redesigned or changed from the original confirmed order;
● may require additional production and delivery time;
● does not create coverage for unrelated or non-quality issues.
WOWCASE may require additional information or return of the original product before completing a replacement. We will provide instructions if a return is required.
Customer-Created Content
You may only upload photos, artwork, text, logos, or other content that you created or are authorized to use.
WOWCASE may refuse or cancel designs that may violate applicable law, third-party rights, or our content standards.
Contact
Email: service@7sgood.com
Please include your order number whenever possible so our team can assist you efficiently.
Policy Updates
WOWCASE may update this policy to reflect changes in our products, operations, or legal obligations. The version posted on our website at the time of purchase will apply to the order unless applicable law requires otherwise.
